Support
Here are the answers to the things people ask most. If yours isn't here, email us — we read everything.
Frequently Asked Questions
Does Cadora send my people and gift plans to a server?
No. The people you add, their occasions, your gift ideas, budgets, and photos stay on your device using Apple's SwiftData. If you turn on iCloud, they sync privately across your own Apple devices through your personal iCloud account. Nothing is ever sent to a TheKnack server — there isn't one.
How does iCloud sync work? What happens when I get a new phone?
If you're signed in to iCloud and have it enabled for Cadora, your data syncs across your Apple devices through your own private iCloud (Apple's CloudKit private database). Sign in to the same Apple ID on a new device, install Cadora, and your people and plans appear. If you'd rather keep everything on one device, turn iCloud off in iPhone Settings → [your name] → iCloud, and Cadora stays local-only.
Do I need an account?
No account with us. No sign-up, no login. Cadora uses your own iCloud for sync — there's nothing separate to create.
What does Cadora Pro unlock?
Cadora Pro removes the limits on the free version and unlocks the full planner — including unlimited people and gift ideas, yearly spend insights, and the complete craft experience. Adding your first people, occasions, and gift ideas is always free so you can try it first. Pro is available as a monthly or a yearly subscription, and the yearly plan starts with a 7-day free trial.
How much does Cadora Pro cost?
The yearly plan starts with a 7-day free trial and then auto-renews each year until you cancel; the monthly plan renews each month. The price is shown in the app on the purchase screen before you buy — that figure comes from the App Store for your region, so it is always the amount you will actually be charged.
How do I cancel my subscription?
Subscriptions are managed by Apple, not by us. Open iPhone Settings → [your name] → Subscriptions → Cadora → Cancel Subscription. You keep Pro until the end of the current billing period. To avoid being charged after the free trial, cancel at least 24 hours before it ends.
Can I get a refund?
Apple handles refunds. Visit reportaproblem.apple.com and select the Cadora purchase. If Apple declines, email us and we'll see what we can do.
I bought Pro but it isn't showing / I'm on a new device
Open the paywall and tap Restore Purchases. Make sure you're signed in to the same Apple ID you used to buy. Restore re-applies your subscription — or a Lifetime unlock bought in an earlier version — from Apple's records.
How do reminders work?
Cadora can remind you before an occasion so you have time to plan a gift. Reminders are scheduled locally on your device, so they work without any push server. Enable notifications when Cadora asks, or later in iPhone Settings → Cadora → Notifications.
What is App Lock?
App Lock keeps your people and gift plans private by asking for Face ID, Touch ID, or your passcode when Cadora opens. Turn it on in Settings inside the app. It uses Apple's on-device authentication — Cadora never sees your biometrics, only a pass/fail result. If your device has no biometrics or passcode enrolled, the toggle is disabled until you set one up in iPhone Settings.
Can I use Cadora on my iPad and iPhone?
Yes. Install it on both — your Pro purchase applies across your devices through your Apple ID, and with iCloud on, your people and plans stay in sync between them.
Will Cadora support other languages?
Version 1.0 ships in English only. We want the experience to feel right in one language before expanding. Additional languages may come in future updates.
Troubleshooting
My reminders aren't arriving
Open iPhone Settings → Cadora → Notifications and make sure they're allowed. Then confirm the occasion has a date and a reminder set inside Cadora. Notifications fire only for future dates, so check that the occasion hasn't already passed.
My data isn't syncing between devices
Make sure both devices are signed in to the same Apple ID and that iCloud is on for Cadora (iPhone Settings → [your name] → iCloud). Sync also needs a network connection and can take a moment. If it still doesn't appear, make sure iCloud Drive is enabled and you have available iCloud storage.
My data is missing
Your data lives on the device where you created it, plus your iCloud if sync is on. If you recently switched devices without iCloud enabled, the data remains on the old device. Turn on iCloud for Cadora on both devices, or restore the new device from a backup of the old one.
Still need help?
We aim to reply within 2 business days. Please include your iPhone / iPad model, iOS version, and a description of what you saw.